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Vendor Operations Manager

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Customer Service
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19211 Requisition #
Thanks for your interest in the Vendor Operations Manager position. Unfortunately this position has been closed but you can search our 615 open jobs by clicking here.

Ideally, we are looking for candidates with the following attributes: 

 
  • Strong working knowledge of omni channel contact center operations in a supervisory or managerial capacity

  • Strong understanding of contact center KPIs and key levers for performance measurement and improvement

  • Demonstrated ability to manage remote teams, and drive accountability for business results

  • Detail oriented with good analytical skills, organizational skills and basic financial acumen

  • Strong relationship management & collaboration skills

  • Is delivery oriented, self-managing, goal oriented and works well in matrix teams

  • Demonstrated ability to mediate conflict / issue resolution with ability to identify alternative solutions

  • Lean six sigma certification/experience, while not necessary, is highly desired

  • Vendor management experience in regulated, financial services industry is an added advantage but not necessary


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