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Technology Operations Center (TOC) Technician II - Night Shift (Open to Remote)

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Information Technology & Systems
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211377 Requisition #

About us, but we’ll be brief

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 “World’s Most Innovative Companies” by Forbes Magazine.

 

Experian Consumer Services – Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

 

What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition.  As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

 

These days, the “next big thing” is often “the next Big Data thing.” Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products.

 

It’s a holistic, 360 approach that requires aggressive, fast, scalable development that encompasses the cloud, mobile, security, e-commerce, automation, and lots and lots of data. We operate in a culture that focuses on the future, learns from the past and collaborates to deliver high-value solutions that meet consumer needs right now.

 

When you’re the leader, it’s always urgent, important and market-changing. We think that defines the true “disruptive” business. Join us and create some chaos for the competition.

 

What you’ll be doing

“What is a TOC?”

The TOC (Technology Operations Center) is a 24/7/365 department dedicated to the real time monitoring, alerting, and coordination of production systems though technology and incident Management. We are ECS's first responders for all incidents affecting our customers.

 

The TOC Technician II will have a “hands on” role in all systems that are monitored, and will be responsible for understanding and escalating business issues. Has the ability to coordinate updates to core monitoring applications. Overall understanding of the organization and the drive to ensure issues are escalated appropriately. 

 

Responsibilities

  • Responsible for hands on management of the TOC activities during the shift (Days: Monday - Frriday, Time: 12:00am - 9:00am (1hr lunch)).
  • Entry Level knowledge across all Enterprise System monitoring tools employed by ECS TOC.
  • Understand ECS Business with an understanding of all IT applications and services that could impact the customers.
  • Take initiative to create and maintain documents, procedures, and run books without direction.
  • Ensure TOC notifications are accurate and sent out within published SLA.
  • Communicate problems to all levels of the organization as required. 
  • Coordinating resolution voice and data circuit issues with Carriers.
  • Informing Lead, Supervisor, Manager and Senior Management of status on all issues and initiatives for your team. 

What your background looks like

  • 2+ years experience in Information Technology and in a TOC or Service Desk environment preferred
  • AA or BA degree preferred.
  • Ability to work effectively with cross-functional teams. Flexible enough to work with different technical skill levels and skill sets.
  • Ability to work in a highly dynamic environment.
  • Strong analytical and problem solving skills.
  • Must be available to work any shift, weekends, and holidays. Must be available for on call duties as scheduled.
  • Basic knowledge of monitoring systems such as but not limited to: Splunk, AWS CloudWatch, DataDog, Solar winds, Alertsite.
  • Basic knowledge of Microsoft Server, Red Hat & CentOS Linux.
  • Basic knowledge of Python scripting.
  • Basic understanding of software architectural patterns.
  • Ability to work with Vendors, Carriers, and Suppliers in the provisioning and maintenance of services.
  • Excellent communications skills, both written and oral are essential.
  • Must be a self-starter and require minimal guidance / leadership. 
  • Ability to work well under pressure is critical.
  • Experience with problem and incident management processes and tools; including Root Cause Analysis preferred.
  • Strong customer service orientation

 

 

EOE including Disability/Veteran

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