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Technical Account Analyst

📁
Information Technology & Systems
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182144 Requisition #
Thanks for your interest in the Technical Account Analyst position. Unfortunately this position has been closed but you can search our 611 open jobs by clicking here.

Knowledge Experience & Qualifications

  • 2nd line support experience
  • Incident or query management experience
  • Experience in an operational delivery role
  • Experience in managing external client relationships and internal stakeholder/supplier relationships

 

  • Ability to analyse, report and review service performance
  • Strong client focus with excellent active listening skills
  • Ability and confidence to communicate at all levels internally and externally and explain complex issues in clear, concise, persuasive language both verbally and in writing
  • Ability to handle conflict and manage resolution
  • Excellent analytical skills

 

What’s on offer

 

On top of your base salary, we offer:

 

·         Performance related bonus scheme

·         25 days' annual leave (plus the ability to purchase 5 additional days)

·         Generous contributory pension

·         Opportunity to buy shares with the company share-save scheme

·         Life assurance

·         Medical and Dental cover

·         Retail discount schemes

·         3 Community involvement days per annum

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