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Technical Account Manager

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Customer Service
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191341 Requisition #
Thanks for your interest in the Technical Account Manager position. Unfortunately this position has been closed but you can search our 609 open jobs by clicking here.
  • BS, BA in Computer Science, Computer Information Systems, MIS or relevant technology degree (Master’s level a plus) or 5+ years of relevant experience in technical customer support, operations or similar role.
  • Knowledge of REST or SOAP web services including JSON and XML 
  • Familiar with Amazon Web Services including high level hosting architecture and microservices
  • Ability to query ad hoc data in Mysql, Dynamo or other data structures
  • Real-time system monitoring and reporting via technology tools such as Splunk, AppDynamics, DataDog and/or Business Intelligence systems such as Cognos and Business Objects.
  • Experience with Software as a Service
  • Ability to navigate and troubleshoot in ticketing systems, bug submission and other support systems
  • Ability to identify and submit product enhancement requests
  • Able to think analytically and consider all client configs, as well as dive into the details, and know when to operate at each of those levels.
  • Strong analytical and problem-solving capabilities; able to break complex technical hurdles into measurable actions.
  • Excellent communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams 
  • Strong presentation skills
  • Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously
  • Strong account management, cross-group collaboration, and negotiation skills
  • Outstanding interpersonal skills and conflict management skills
  • Quickly develops rapport and credibility
  • Highly organized and self-motivated; able to manage multiple important investigations simultaneously, with little direction.
Experian is the place for you if:
  • You want to work for a company where your efforts will be noticed and appreciated
  • You appreciate a company that offers employees all kinds of perks 
  • You love a challenge and thrive on accomplishing things most people wouldn’t have the drive to pursue
  • You enjoy working with very smart, motivated people who also possess a sense of humor
  • You take Halloween seriously
Signs you may be our next Technical Account Manager:
  • You are looking for an opportunity to “show your stuff” 
  • You just have to know how things work
  • You enjoy the opportunity to wear many hats and would be bored otherwise
  • You think brainstorming meetings are almost as fun as happy hour
Signs this job WOULDN’T be right for you:
  • You consider “I don’t know” as an acceptable final answer
  • You prefer to work alone and wouldn’t do well in an open office environment
  • You have a hard time jumping from one task to another at any given moment
  • You’d rather just hurry up and answer the question… No need to understand how or why the answer was derived

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