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Strategic Account Manager, Central/Midwest Region

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Sales & Business Development
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187784 Requisition #
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At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us. 
 
The Strategic Account Manager is responsible for cultivating positive, long-term client relationships with our Strategic (medium to large healthcare facilities and health system) clients focusing on client satisfaction and retention. The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.

Job duties:

• Identify and resolve issues that create product performance obstacles
• Facilitate timely resolution of client issues that are not completed within normal turnaround time
• Review and analyze issue trends in order to proactively resolve persistent customer issues and lessen customer disruption
• Act as the Experian Health customer advocate and liaison to other internal Experian Health teams to deliver successful outcomes for our customers Proactively monitor, measure, and manage account satisfaction
• Cultivate relationships with operational stakeholders to improve our ability to retain, renew and upsell
• Monitor and evaluate product usage to make certain implemented products are providing expected return on investment and meeting customer expectations
• Evaluate customer utilization of Experian Health products and recommend best practices configuration and solutions to improve the customer experience and overall return on investment
• Facilitate client questions regarding invoices
• Ensures timely and successful transition of approved customer/product transitions from Implementation to Account Management.

Other duties as required.
Education & Experience:

• 5+ years’ experience with Experian products and services.
• 5+ years’ experience in Healthcare revenue cycle, industry and competitors. 
• 5+ years’ experience in Account Management in healthcare technology
• 5+ years’ experience successfully managing and cultivating customer relationships in medium to large healthcare facilities and health systems
• Equivalent combination of education and experience may be considered.

Special Skills and Knowledge:

• Strong communication skills with operational customer stakeholders (written and verbal).
• Ability to articulate our product value proposition
• Excellent time management and organizational skills.
• Effectively partners and collaborates with internal teams
• Working knowledge of PC-based Internet and Windows applications, HL7 interface, web capture and scripting technology.
• Proficiency in Salesforce

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
 
EOE including Disability/Veterans

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