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Sr. Security Operations Manager

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Information Technology & Systems
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198399 Requisition #
Thanks for your interest in the Sr. Security Operations Manager position. Unfortunately this position has been closed but you can search our 319 open jobs by clicking here.
Operations Lead - Functions:
  • Ensure documentation for repeatable operations is available on the team wiki and subsequently followed.  Identify and remediate operational inconsistencies.
  • Provide oversight and coverage of the team on-call function.
  • Work with the senior engineers within the team and external customers (other GSO teams and BU's) to continually measure service delivery.  Drive continual improvement of service
  • Ensure the I&A team resolves tickets and incidents within defined SLOs, ensure that escalated items remain highly visible to stakeholders during the resolution process
  • Ensure the I&A team inventory is properly recorded in authoritative SORs and systems remain compliant with enterprise patching requirements
  • Ensure security controls supported by the team have maximum uptime and proper operation
  • Maintain accurate tracking of team assignments and associated metrics in the ServiceNow ticketing system.  Manage distribution of workload for content developers, automation engineers, and tool engineers.
  • Own the operational implementation of health monitoring to minimize outage duration associated with lost data and critical security tools
  • Establish and maintain communication channels with stakeholders and customers on operational support items, escalating as necessary
  • Act as the primary liaison to facilitate external requests for delivery of offered services (logging/monitoring compliance, content development, automation, tool support)
  • Act as the liaison to business units to fulfill audit, regulatory compliance and/or corporate security policy requirements.
Operations Lead - Responsibilities:
  • TIMELINESS OF WORK:
    • Team SLO adherence to incident tickets
    • Team SLO adherence to task tickets (content development, logging/monitoring compliance, onboarding, automation)
  • MAINTAIN SME PROFICIENCY ON TEAM OPERATIONS
    • Represent team operations in customer audits
    • Conduct regular 1:1's with operational engineers to ensure adherence to SLO deadlines and maintain prioritization
    • Proactively understand the operational health of the team- minimizing disruptions and interruptions to the team mission
  • SERVICE DELIVERY:
    • In consultation with senior engineers and team manager, transition strategic initiatives to repeatable operations
    • Interface with customers & business units to understand requirements and convert to actionable tickets
    • Develop and track metrics of daily operations and execution against customer expectations
  • PROCESS MATURITY:
    • Ensure processes are documented and followed; minimize inefficiencies
  • EDUCATIONAL OVERSIGHT OF TEAM:
    • Ensure self and team are tracking against continuing educational requirements.  Maintain the training tracker.
  • EFFECTIVE COMMUNICATION:
    • Effectively communicate with business unit customers as the content liaison fulfill expectations for delivering requested content in a timely fashion- measured by the absence of customer escalations to management

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