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Sr. Cloud Monitoring Engineer

Information Technology & Systems
198004 Requisition #

Experian Consumer Services – Careers That Define “The Next Big (Data) Thing” for Consumers


What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.


When you’re the leader, it’s always urgent, important and market-changing. We think that defines the true “disruptive” business. Join us and create some chaos for the competition.


The Cloud Monitoring Engineer is a hands-on technical position responsible for operating a diverse set of top tier monitoring services. This role will work directly with Cloud Services teams to improve our cloud automation capabilities and monitoring posture:

  • Build industry leading monitoring and logging solutions supporting micro-service and serverless technologies

  • Work with our 24 x 7 Technical Operations Center (TOC) to improve the visibility of our e-commerce products (internal and external)

  • Manage cloud monitoring tools such as Splunk, DataDog, AppDynamics, Nagios, NewRelic and Dynatrace.

  • Maintain logging flows, application logs and infrastructure logs in order to identify any gaps in visibility

  • Build and support dashboards and alerts from logging frameworks

  • Partner with Experian Global Security office to ensure policies and standards are being properly applied.

  • Familiar with the concept “developer self-service model”, our cloud-computing “Platform as a Service” product automates:

  • AWS resource provisioning and management (based on immutable compute resources)

  • Build pipeline supporting Continuous Delivery, SDLC Security tools, including support for canary and blue green releases

  • Container based delivery (Docker) and serverless workflows (Lambda, Step-Functions).

  • Micro-service support (service registry, service-to-service authentication, authorization and auditing)

  • Event management and analysis via logging and event data pipelines

  • Instrumentation, monitoring, notification, and alerting

  • Data pipeline from transaction support (Dynamo) to BI (RedShift)


The current Platform has been implemented primarily as “infrastructure as code”, so experience with Python, or equivalent experience with other scripting or infra-coding tools is beneficial. The Platform is being managed as a true software product (story backlog, product roadmap, developer involvement in product direction), so Agile Product Oriented Development experience is also important.



  • Collaborate with information security, DevOps and engineering teams to build logging and monitoring solutions to meet Platform needs.

  • Collaborate with key third party partners to ensure that solutions adhere to defined policies, regulatory compliance and mitigate risks.

  • Daily operational monitoring.

  • Author Agile stories, estimate story points, assist with sprint planning and retrospectives

  • Perform advanced technical troubleshooting for cloud and e-commerce environments using deployed monitoring frameworks

Education and Experience:

  • 2+ years experience focused on building monitoring solutions and cloud computing/infrastructure enviornments

  • Familiar with Gartner top APM, logging and Infrastructure monitoring tools

  • working experience in Python or other programming or scripting languages

  • Production experience with public cloud (AWS, Google or Azure – AWS strongly preferred)

  • Experience with a variety of open source technologies and tools in support of cross-team collaboration

  • Bachelors degree or comparable experience


Qualifications Required:

  • Knowledge of the Devops tools chain focused on Linux platform with some Windows

  • Knowledge of KPI’s, metrics, alerting, logging and  time series data

  • Experience supporting Lambda, container and Linux system to install and maintain agents

  • Operationally savvy, experience with monitoring, alerting, and analyzing system metrics to identify problems and understanding system behavior

  • Ability to work in a fast paced, e-commerce environment

  • Strong communication and collaboration skills

  • Strong problem-solving skills

  • A passion for monitoring and innovation

  • Collaboration, drive open communication and reach across functional borders




Benefits and Compensation:


Experian offers flexible benefits and compensation packages that allow our employees to make choices that fit their individual lifestyles. Some of the benefits that we provide for full-time employees include the following:

• Medical, Dental, Vision and Life Insurance

• Minimum 15 days flexible time off, additional sick time, plus 10 paid holidays

• 401K and company matching

• Casual, fun environment


Equal Opportunity Employer including veterans and disability.

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