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Solution Architect/ Owner

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Customer Service
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Summary of Job Purpose:
The Solution Architect is responsible for the overall solution architecture of the Business Solutions for our Decision Analytics customers. This role is responsible for ensuring the Technical Architecture of the Enterprise solutions and the client’s Infrastructure are designed according to requirements and Experian best practices. In addition, this role drives technical consultancy with clients and provides recommendation to client on 3rd Party Product Selection, ensuring that the client’s decision is aligned with Experian Product capability.

Summary of Job Impact & Scope:
§ Work alongside Project Manager, Technical Consultant and Product Consultant, taking responsibility in understanding the project’s scope and ensuring that project work undertaken does not exceed that scope

§ Manage the technical components of projects and take ownership of the solution as the Solution Architect

§ Ensure all work is of a high quality and professionally presented

§ Represent Experian as an honest, knowledgeable and conscientious ambassador of the company

§ Work closely with fellow team mates

§ Attend and participate in team meetings.

§ Competent administrative skills.



Application / Software Development & Maintenance

§ Understand the potential and the limitations of information technology and Experian products.

§ Must be able to work with various programming languages, operating systems, and computer hardware platforms.

§ Act as SME between APAC DA Delivery Hub and Experian DA Delivery regions as well as with clients.

§ Supports Project Manager in developing cost analyses, design considerations, and implementation time-lines.

§ Conduct feasibility studies of a computer system or component

§ Interact with customers, the Business Consulting Team and Support Team

§ Interact with other team members and/or define the interfaces associated with the software solution

§ Keep track of system development

§ Provide guidance on all technical aspects unit and system testing

§ Takes accountability in leading the respective team in Installation and implementation of new solutions on internal environment and external environment.

§ Ensure quality technical documentation and artefacts

§ Drives improvement initiatives that enhances delivery efficiency.

§ Co-ordination of client’s acceptance/quality control testing.

§ Monitoring of results to ensure that business requirements are fulfilled.



Change Management & Compliance
§ Ensure maintenance and development of the delivery team’s collateral e.g. source code, development environments, software, documentation, tools

§ Comply with published standards for coding, testing and documentation and other policies and procedures as laid down under the Delivery Framework



Sales Process / Product Knowledge



§ Pre-sales software demonstrations and presentations to prospective and existing clients.

§ Completion of assigned pre-sales RFP questionnaire components relating to technical and functional implementation of Experian solutions



Administration / Project Tracking / Project Management
§ Regular reports on own work and projects to line manager/project manager.

§ Project status reports to clients and internal management.

§ Timely submission of timesheets, leave forms and other administrative components



Personal Development
§ Design and progression through own Personal Development Plan following the identification, with line management, of technical or interpersonal skills development needs or lack of client/business knowledge.



Team Work
§ Demonstrate commitment to achievement of team objectives by identifying and acting on ad-hoc and on-going opportunities for providing support to other team members.

§ Provide coaching and cross training to other staff in order to facilitate an even spread of knowledge and aid in succession planning

§ Mentor and educate other members of the team

CANDIDATE PROFILE

§ Strong background and a minimum 10+ years experience in technology domain.

§ Financial industry experience is preferred

§ A broad knowledge and understanding of relevant technologies supporting the solutions including but not limited to:

§ Java

§ WebServices/SOA

§ XML and related technologies (XSD, XSL…)

§ SQL / Databases

§ HTTP/HTTPS

§ Consultative experience and attitude; experience in developing technical solutions

§ Understanding of appropriate technology components.

§ Strong communication skills – both written, oral and presentation in English

§ Experience and ability to lead a project involving other technological competencies

§ Experience in implementing Collections application, System integration, big data solutions

§ Experian product knowledge preferred

§ Strong team player and performance driven individual

§ Used to work under tight time pressure, great sense of priority management

§ Excellent time-management skills

§ Exceptional attention to detail

§ Studious problem analysis skills

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