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SG Client Services Support 22961

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Customer Service
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189972 Requisition #
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  • BROAD FUNCTIONS
 
  • Handle all aspects of front line service activities
  • Deliver services to customers with professionalism, integrity and service excellence
  • Maintain good clientele relationship.
  • Identify and assist in developing business opportunities and generate leads to commercial team
  • Support all marketing efforts in cross-selling and up-selling SME Advisory Centre and group related services.
  • Assist in the development/ enhancement/ implementation of systems and/or procedures to improve the efficiency and effectiveness of front-end activities
  • Drive corporate activities in achieving targets
 
  • SCOPE OF RESPONSIBILITIES
 
  • Handle all aspects of the front-line service activities, ensuring smooth operations.
  • Attend to customers’ enquiries and job requests received via SME Advisory Centre’s emails with professionalism, integrity and service excellence. 
  • Actively promote / cross-sell or up-sell other DP products / services.
  • Achieve deliverables on customers’ requirements through effective communication and co-ordination with back-end operations.
  • Drive and execute new projects assigned.
  • Maintain thorough knowledge of company products/services.
  • Maintain thorough knowledge of Business Concierge Service (BCS) Partners’ products and services, and recommend/ generate referrals for BCS partners where appropriate.
  • Build relationship with SME Advisory Centre customer base to provide a continual relationship.
  • Initiate, develop, execute and implement ideas to increase efficiency, reduce cost or increase revenue for SME Advisory Centre.
  • Prepare SME Advisory Centre’s cashier reports. Coordinate with internal finance department on all SME Advisory Centre’s finance-related matters.
  • Liaise with SME Advisory Centre’s Business Partners including billing matters
  • Any other matters assigned.

  • Diploma or A Levels or equivalent (Fresh graduates welcome)
  • O Levels graduate with at least 2-3 years of customer service and/or sales operation role.

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