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204711 Requisition #

Employer: Experian

Role title: Service Mapping Analyst

Location: Nottingham (Fairham House)

Salary: Competitive

Opening date: 13/10/2020

Closing date: 10/11/2020


We're currently looking for an experienced Service Mapping professional to join our newly formed team as a Service Mapping Analyst.

We appreciate that the world is changing and we know that recruitment and job seeking may not be a priority for people in the current climate. The safety and wellbeing of individuals is of the utmost importance and we as a business are assisting through data intelligence in any way we can. However, we do have some critical hires at present and there may be individuals at this time open to a new opportunity and we'd love to hear from you!

The team

This role sits as part of a newly formed Service Mapping team within our central IT Services function based in Nottingham. Reporting into our Vice President of Resilience, you will work alongside one other Service Mapping Analyst to help build and establish our Service Mapping agenda in the UK. This is a great opportunity for someone with Service Mapping/ServiceNow experience to estabish and actively promote Service Mapping across our business in addition to creating and maintaining Service Maps.

The role

The primary purpose of this role is to help Experian UKI achieve end to end service visibility by creating and maintaining Service Maps using ServiceNow. Additionally, this role involves an active participation in promoting Service Mapping across the UK&I business through e.g. training sessions, webinars, working groups, etc. The breadth of applications and infrastructure that would be mapped means that the required technical expertise is broad, but not specifically deep in any technology.

Key responsibilities:
-    Consult with application teams to identify solution requirements to create and maintain Service Maps
-    Use Service Mapping in ServiceNow to create and maintain Service Maps
-    Configure and maintain Service Mapping Patterns while keeping up to date with latest Patterns released on the ServiceNow store.
-    Evangelise and promote the benefits of using Service Mapping
-    Provide training to business and application owners on how to make the most out of service maps
-    Write technical documentations as well as user friendly guides
-    Maintain and improve service mapping engagement process
-    Create and maintain reports and dashboards to report on service mapping BAU activities.
-    Work with Experian's ServiceNow Platform team to resolve issues / introduce enhancements related to Service Mapping 


What are we looking for?

We're looking for someone with experience using the ServiceNow system. Certifications such as ServiceNow System Administrator and Service Mapping Fundamentals are preferable. You'll have experience creating or maintaining Service Maps in ServiceNow and will be experienced in configuring and maintaining Service Mapping Patterns. Equally important is keeping up to date with new Patterns released on the ServiceNow store.

You'll have a fundamental knowledge of other technologies such as networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting and network devices and will be aquainted with various IT infrastructure technologies, but you do not need to have specifically deep knowledge in one area.

This is a great role for an ambitious individual looking to expand their career within a market leading, truly global organisation who are investing in technology and investing in the ongoing development of our colleagues in order for us to continue to be the leaders in our field.


Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process. 


Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 17,000 people in 44 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. 

Could this be the role for you? Apply now to start your journey with Experian

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

You can also find us on Instagram and Facebook: @experianjobs

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