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Senior Service Designer

Information Technology & Systems
204746 Requisition #

We’re currently looking for a Senior Service Designer. This role is responsible for supporting the production of quality, secure and resilient designs for new or improved services for Experian UK&I wide; ensuring they are produced and maintained in-line with the defined business requirements.

The role


Key Responsibilities/Activities


  • Review and validation of business requirements, identification of new requirements
  • Be fully accountable for the delivery of quality solutions to the customer that incorporate Service requirements as part of their design through definition of requirements into the ‘Service Design Pack’ to be passed via gateway reviews to the transition team to deliver.
  • Provide input into the UK&I Service Design Board in relation to future definition of services and mitigation of current legacy estate issues.
  • Manage and be accountable for the fulfilment of all requirements across Experian business units in association with service requirements during the Service Design phase
  • For new or updated requirements assess the impact and risk these may have on current services, service costs, capabilities, teams, skills, service levels, business processes, suppliers and contracts
  • Support the creation of a Service Portfolio by identifying and proposing service and service model improvements
  • As required support the production and/or validation of customer proposals
  • Produce designs that comply with organisational, service, technical and security standards
  • Produce designs that reuse existing solutions/capabilities before creating new bespoke offerings
  • Identify and propose opportunities to improve services, processes and working practices
  • Coordinate design activities across the Service organisation
  • Produce and or update documentation to reflect new or improved, or retired services/components
  • Perform the role of Design Authority ensuring services in development and delivery conform to approved designs
  • Assess and document the level of complexity in relation to building, deploying and operating/supporting new or changed services
  • Liaise with project and operational teams to validate the operability of service designs
  • Act as a point of escalation for project or operational teams with regards to service design issues
  • Support and or deputise for the Head of Product Service Design
  • Be a subject matter expert and advocate for best practice in Service Design management, interacting with key stakeholders across the business



We’re looking for someone with:


  • Significant experience of developing service architecture and designs within a large corporate environment
  • Experience of instigating and delivering improvement
  • Significant experience of working across multiple teams
  • Experience of working within an ITIL Framework.
  • Excellent communications and interpersonal skills with the ability to communication with technical and non-technical teams and all band levels
  • Ability to influence at a peer and senior level

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process. 

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. 

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.



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