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Senior IT Business Analyst

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Information Technology & Systems
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19124 Requisition #
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As a Senior IT Business Analyst, your role will be to manage several key projects and programs for the Global End User Services team in the Employee IT Services department.

Responsibilities:

          Ownership, management and administration of the Global PC Refresh Program.

          Manage global rollout schedules.

          Ownership, project management and administration of various other programs in the End User Services department, such as software and hardware rollouts, controlled deployment of security software, upgrades to operating systems, and upgrades to applications.

          Management of other ad-hoc projects, such as, IT Integration, IT Clinics, and divestments.

          Direct communication with Experian Business units and employees to ensure Experian Refresh Program is delivered on time, and in budget.

          Collating and analyzing data and production of metrics to feed into the departmental reporting pack and Continual Service Improvement programs

          Creation and maintenance of Desktop Refresh Program policies & Procedure, as well as, policies and procedures for other managed programs.

          Responsibility of onboarding for vendor contractors.

          Work with internal Communications Team to develop appropriate communications, globally, for upcoming rollouts.

          Identify risk exposures related to desktop environment.

          General support activities relating to the desktop team.

          Managed outsourced vendor contractors.

 

Reporting Lines

          Reports to the Sr. IT Manager, End User Services.

 

Relationships

           Build credible influential relationships with various business units

·         Own and manage agreed relationships in specific parts of the business.


Required skills and abilities:
·          Superior oral and written communication skills
·          Superior inter-personal and customer service skills
·          Superior organizational skills
·          Sharepoint knowledge a must
·          Knowledge of ServiceNow a must
·          Must have experience running programs and/or projects
·          Superior knowledge of Microsoft Office applications (Particularly Excel)
·          Self-starter that takes pride in the quality and timeliness of work they perform
·          Must work well with others as part of larger international team
·          Able to multitask and work independently on a variety of assigned tasks
·          Must be available and willing to work extended and/or alternative hours as needed for roll-outs, system upgrades, etc.    
·          Provide On-Call support during off hours
·          Willing to travel if needed (occasional)
·          History of working in a fast paced environment with little direction necessary
 
 
Experian is the leading global information services company, providing data and analytical tools to our clients around the world.  We have always believed that data has the potential to transform lives and create a better tomorrow.  We are transforming data into something meaningful:  helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making.  We have been named one of the “World’s Most Innovative Companies” by Forbes for 5 years in a row.  Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. 
 
Experian IT Services is the centralized technology organization that globally supports all of Experian.  Our organization is comprised of about 2,000 employees across the globe supporting and improving our business-critical IT environment/ecosystem.  Experian IT Services includes Infrastructure Services, Cyber & Information Security, and Enterprise Architecture.  We drive growth through reusable technology providing quicker time to market for solutions, increased productivity, and a more secure environment.

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