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Senior Client Services Production Manager

Customer Service
19916 Requisition #
Thanks for your interest in the Senior Client Services Production Manager position. Unfortunately this position has been closed but you can search our 609 open jobs by clicking here.
It is required that the Sr. Production Manager be extremely detail oriented, and very conscientious in every aspect of their job. In this role the need to communicate is paramount, as the Client Services Production and UAT processes are critical to a client taking their business to market powered by our technology platform. The optimal candidate should be able to effectively manage multiple efforts and have the ability to balance those efforts appropriately based on priority to the business, and overall efficiency of the team. The optimal candidate will have a background in SaaS platform operations, UAT process, strong leadership, a great attitude, and will continue to improve on our positive client/subscriber experience.

• 5-7 years of experience leading production teams at a technology company, ideally in a SaaS environment.
• Bachelor’s degree in an applicable field required. Advanced degree, or technical certification(s), preferred.
• Experience managing and scaling a production team to drive continuous improvement and efficiency.
• Good understanding of the SDLC, Agile, and a track record of implementing and/or improving testing processes.
• Highly organized and self-motivated; able to manage multiple efforts simultaneously, with little direction.
• Strong analytical and problem-solving capabilities; able to break complex hurdles into measurable actions.
• Proven experience with technology platforms, particularly in a configurable multi-tenant SaaS environment.
• Working experience with Content Management Systems, ideally for websites, such as WordPress, or Joomla!.
• Excellent communication skills; equally comfortable speaking to technology resources, or business executives.
• Strong leadership skills with demonstrated ability to lead/mentor teams with employees of varying experience.
• Extremely detail oriented, and able to thrive in a high-growth, fast paced environment, with a great attitude.

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