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Programme Director

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Project Management
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About Experian

 

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximise every opportunity.

We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organisations prevent identity fraud and crime.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Our offer

At Experian, you’ll work with smart, passionate people who will encourage and support you. We know that to keep our best people and attract new ones we have to be 100% clear on our mutual goals and ambitions. We are committed to providing a working environment that people love, so we can help create a better tomorrow together. Here are the key promises we make to everyone who works with us:

Doing things the right way

We’re here to help people and businesses create a better future for themselves. We want you to take responsibility for whatever you’re doing and make decisions, so you can do your best work – whether you’re dealing with customers directly or managing data and analytics or technology.

See your success drive ours

We know that your commitment and performance will contribute directly to Experian’s success. So, we recognise and celebrate individual and team performances and achievements.

Go further than you ever thought possible

We’re always looking for new ways to do things and helping our people achieve their potential and aspirations. That means pushing the boundaries and challenging how we do things.

Lead global change

As a global brand, our role is increasingly important and the impact we make is changing things for the better. Making change happen takes people like you who want to make a real difference. We support and invest in each other to help everyone achieve their potential and aspirations.

Inspiring smart people

At Experian, you’ll work with smart, passionate people who will encourage and support you. You’ll stretch each other and build meaningful relationships that help drive our business forward. We always treat each other with respect, trust and integrity.Who are Experian? You’ve probably heard of us.

 

Still with me? If we sound like the type of organisation you might like to work for, we are currently looking for a Programme Director to join our team based in Nottingham.

 

We are currently looking for a Programme Director to join our UK&I Project and Programme Management team. Please note we are open to candidates who wish to be based in any of our UK office locations.

The role is responsible for leading extremely complex and transformational programmes, often spanning multiple years, regions and functions. The Programme Director will structure the Programme and define the appropriate governance and overall approach, and partner with senior stakeholders to deliver both internally and at C-suite level with major clients. They are expected to direct the work of more junior employees. 

The Programme Director is responsible for, but not limited to, programme design, the programme plan, execution, resource management, risk and issue management, quality, change management, risk management, communications, stakeholder management, budget and quality standards and practices, and the assurance of all these within any sub-projects managed by Project Managers.

 

Key responsibilities: 

The core responsibilities for this role can be split into four key areas:

Programme Management

  • Delivery of programmes according to agreed time / budget / scope / quality / change control criteria.
  • Defining, sourcing and managing the necessary resources to complete these programmes and sub-projects, making timely changes where necessary to achieve objectives.
  • Ensuring the development of accurate plans and budgets, finding improvements to efficiency and effectiveness in the use of resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters.
  • Effectively controlling the issues, risk, dependencies and changes in scope associated with large, complex programmes, ensuring timely intervention and communication to stakeholders.
  • Conducting regular reviews of outcomes, both internally with programme team and with clients / senior stakeholders during and after the delivery has been completed.

 

Stakeholder Management

  • Lead decision-making at senior level
  • Developing communication disciplines as appropriate for the programme.
  • Ensuring stakeholders are provided with appropriate timely advice during and after delivery.
  • Effectively and accurately escalating and communicating risks and issues as appropriate.

Matrix Management and Practice Improvement

  • Managing a team of project managers and contractors to maximise quality and high performance outcomes, seamlessly integrating the use of external consultant and client team members.
  • Providing technical and managerial leadership, mentoring, coaching and performance management of staff to ensure continual improvement in the skills necessary to manage projects.
  • People management and team development
  • Working collaboratively and constructively with peer group and the PPMC Leadership Team to solve business and resource challenges.
  • Ensuring the team is developed, trained and motivated and collectively working to achieve the goals of the organisation.
  • Managing poor performance, absence and capability issues in line with Experian policies, in consultation with the line management.
  • Working across the team to identify development opportunities that align with people’s aspirations and the goals of the business, in consultation with the line management of staff.
  • Ensuring familiarity with Experian HR Policies and apply all HR policies consistently.
  • Managing any contractors within their team, ensuring that results are delivered to expectations at the best value for money. Facilitate and drive performance management processes

Customer centricity

  • Champion a culture where the fair treatment of customers is at the heart of the Experian business.  Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers.  Through the adoption of a top down approach, demonstrate a culture where all of our people understand their regulatory obligations, including what the fair treatment of customer’s means to them and our organisation.

Key responsibilities: The core responsibilities for this role can be split into four key areas


Programme Management

  • Delivery of programmes according to agreed time / budget / scope / quality / change control criteria.
  • Defining, sourcing and managing the necessary resources to complete these programmes and sub-projects, making timely changes where necessary to achieve objectives.
  • Ensuring the development of accurate plans and budgets, finding improvements to efficiency and effectiveness in the use of resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters.
  • Effectively controlling the issues, risk, dependencies and changes in scope associated with large, complex programmes, ensuring timely intervention and communication to stakeholders.
  • Conducting regular reviews of outcomes, both internally with programme team and with clients / senior stakeholders during and after the delivery has been completed.

 

Stakeholder Management

  • Lead decision-making at senior level
  • Developing communication disciplines as appropriate for the programme.
  • Ensuring stakeholders are provided with appropriate timely advice during and after delivery.
  • Effectively and accurately escalating and communicating risks and issues as appropriate.

Matrix Management and Practice Improvement

  • Managing a team of project managers and contractors to maximise quality and high performance outcomes, seamlessly integrating the use of external consultant and client team members.
  • Providing technical and managerial leadership, mentoring, coaching and performance management of staff to ensure continual improvement in the skills necessary to manage projects.
  • People management and team development
  • Working collaboratively and constructively with peer group and the PPMC Leadership Team to solve business and resource challenges.
  • Ensuring the team is developed, trained and motivated and collectively working to achieve the goals of the organisation.
  • Managing poor performance, absence and capability issues in line with Experian policies, in consultation with the line management.
  • Working across the team to identify development opportunities that align with people’s aspirations and the goals of the business, in consultation with the line management of staff.
  • Ensuring familiarity with Experian HR Policies and apply all HR policies consistently.
  • Managing any contractors within their team, ensuring that results are delivered to expectations at the best value for money. Facilitate and drive performance management processes

Customer centricity

  • Champion a culture where the fair treatment of customers is at the heart of the Experian business.  Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers.  Through the adoption of a top down approach, demonstrate a culture where all of our people understand their regulatory obligations, including what the fair treatment of customer’s means to them and our organisation.

 

What are we looking for?

 

This would be a great opportunity for an experience Programme Manager/Director who is looking to get involved in transformational programme management across a global, market leading organisation.

 

We are looking for:

  • Exceptional understanding and application of Programme and Project Management competencies including stakeholder management, contractuals, scope, schedule, costs, quality, HR, communications, risk, procurement, and integration
  • Strong understanding and application of change management competencies
  • Effective leadership, coordination, motivation, negotiation and dispute resolution skills, working at C-suite level with clients and internally
  • Exceptional ability to manage relationships whilst maintaining trusted relationship with team and peers
  • Strong understanding of business requirements and technical limitations as determined by the client organisation's systems and processes
  • Strong ability to apply analytical skills and conceptual thinking to both short term and long-term operations and systems planning over a wide range of technologies
  • Strong financial literacy to forecast and manage programme, project and departmental budgets, costs and revenue
  • Ability to influence and build productive relationships with key programme stakeholders (both internal and external) at C-suite level. Able to work globally across different cultures.
  • Ability to advocate and instil cultural improvement, discipline and communications
  • Ability to encourage innovation
  • Ability to achieve improvements in delivery quality, staff motivation and role flexibility and can operate equally well at strategic or operational levels
  • Proven ability defining and executing on the Programme's purpose and direction in terms of vision, mission, values and objectives
  • Project governance against improved project delivery lifecycle processes and escalated risk mitigation and issue resolution
  • Ability to identify and manage resource requirements
  • Excellent knowledge of programme & project management methodology and tools, including software
  • Strong knowledge of legislation and regulations impacting business unit industry
  • Superb problem solving and analytical skills
  • Strong negotiation and conflict management skills
  • Strong leadership and influencing skills

 


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