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213284 Requisition #

JOB DESCRIPTION | Program Manager

What does it take to protect and maintain the most sensitive data for over 220 million people and 25 million businesses? What does it take to meet daunting challenges and shape solutions that pioneer industries and improve lives? At Experian, we are the trusted power behind data and the leading global information services company, providing everything from fraud and identity protection, to data analytics and credit scores. Our products help decision-making for consumers and businesses alike.

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian’s Consumer Services (ECS) group is defining the next Big Data thing for consumers.

What could be more exciting – personally and professionally – than being part of a disruptive business? Consider starting your career with the industry’s best by joining the Leader that continues to disrupt the competition. As the market leader, we pride ourselves on building new markets and leading the pack through continuous evolution and innovation. It’s a position ECS has enjoyed for more than a decade and we aren’t looking to stop now.

Experian Partner Solutions helps 300+ businesses protect their 60M+ customers by building enterprise-level identity, credit, and data breach cybersecurity SaaS products in a white-label (B2B2C) branded format. Experian Partner Solutions and its ‘sister’ business unit Direct-to-Consumer form Experian Consumer Services, a $900M business segment inside the $5B global information services company commonly known as Experian.

What you’ll be doing

As Program Manager, you will work closely with all departments to develop and implement new programs and processes that will ensure operational efficiency at all points of the client lifecycle. In this role, the ability to influence intradepartmental stakeholders is critical to driving program success. Additionally, there will be multiple programs and projects requiring ownership, so understanding the value of prioritization is essential.

Responsibilities

  • Organize programs and activities in accordance with the mission and goals of the organization.
  • Develop new programs to support the strategic direction of the firm.
  • Create and manage a budget, operating plan and deliverables for lifecycle of all programs.
  • Actively manage quality of deliverables, dependencies, and outcomes to ensure that program objectives are achieved on time and budget.
  • Coordinate delivery of the program portfolio with Client Services Delivery, Account Development, Member Support, and other internal teams.
  • Manage multiple internal programs concurrently while also contributing to the successful onboarding of new client integrations.
  • Ensure program and project artifacts are complete, detailed, current, and stored appropriately.
  • Contribute to team success by continually striving for improvements in process, documentation, and knowledge transfer.

What your background looks like

  • Minimum of 7 years Program, Project and/or Account management experience in a client facing role.
  • The ideal Program Manager combines project management, time management, and communication skills to achieve successful results.
  • Strong ability to grasp new technologies and acquire skills through independent study and interaction with other team members.
  • Highly organized and self-motivated. Ability to think strategically and work independently.
  • Working knowledge of SaaS and PaaS technologies and concepts.
  • Strong analytical and problem-solving capabilities.
  • Must be able to execute all tasks with exceptional attention to detail.
  • Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several programs and tasks simultaneously.
  • Demonstrable ability to optimize, document, and implement process changes and improvements.
  • A background in agile methodologies is preferred.
  • Bachelor’s degree required.  

Perks

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • 4 weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
  • Competitive pay and comprehensive benefits package, with a bonus target of 15%
  • Flexible work schedule and relaxed dress code

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Refer a Friend

Know someone who would be perfect for this role?  Experian employees can refer a friend for an open role by clicking on the Recommend This Job button and choosing Grab a referral link (you must be logged in to do this).  Once you have copied the link you can share it with your friend via email or social media.  When your friend applies to the role using the link you provided, you will be captured as the referring employee.  Simple as that!


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