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Senior Product Consultant

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Customer Service
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21287 Requisition #

The role sits within our Decision Analytics business, one of our four Global Business Lines.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimise customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organisations.

In the Professional Services Organisation within Experian, we implement lasting business change for our clients to help them realise opportunities and growth.

The consultant is responsible for:

  • Business requirement gathering and at the same time, solving complex business problems into simplified workable solutions in the manner of;
    • Requirement gathering & Analysis,
    • Solution designing into functional specification,
    • support or lead the build/test team.
  • Supporting to build relationships with existing or prospective clients, to facilitate effective ongoing delivery activities
  • Working sometime with very tight schedule or deadline so time management skill is essential
  • Understanding industry trends, financial, telcos & others and market specific trend as well to guide clients into the right direction with clear value proposition
  • Understanding collections market trends to guide clients into the right direction with clear value proposition
  • Adhering to consultation practices and process strictly to derive the immediate values to clients
  • Demonstrating a sharp focus with extra miles to hit the high quality the deliverables that the team can be proud of
  • Running multiple projects whenever possible together with the team
  • Understanding Experian product’s functional components and feasibility to deliver functional requirement for Experian solution implementation
  • Travelling across APac to support market projects when required

What will you bring to the party
The successful candidate will have up to 7 or more years’ experience in either a banking or professional consulting services environment with at least 3 years of collections experience. They will possess solid knowledge of retail banking or relevant industry processes, to enable them to be able to converse with clients in their own terms. They will have spent time within a consultancy or professional services environment and possess a combination of consultation and solution delivery experience.

We are looking for someone who:

  • Can form effective relationships with clients from analyst to head level of department within our client organisations
  • Has extensive experience in the banking or telco industry
    • Can identify and discuss banking or relevant industry processes with the client in their own terms, and be perceived by the client as a trusted advisor
    • Can generate demand within client organisations; either through proactive/reactive consultation activities, or identifying opportunities within project deliveries
  • Has extensive consultative experience in:
    • Identifying business needs, translating into functional needs, and constantly seeking opportunities for improvement,
    • Leading/supporting the project team to ensure banking or relevant industry processes and software solutions achieve a quality outcome; o Overseeing the delivery process to ensure that client business goals are met through lasting change.
    • Lead or support clients in transforming their business practices with seniors.

What you’ll be doing
Consulting

  • Identify business requirement and targeted outcomes for any given delivery.
  • Own the quality of the design within a project context i.e. ensure that the processes and solutions designed achieve the business objectives and goals for client organisations
  • Business process Optimisation and business strategy of the industry best practices should be occurring.
  • Constantly define and refine the approaches to delivering best consulting services
  • Leverage relationships to take accountability to identify, escalate and resolve issues and drive continuous improvement in portfolio performance with seniors
  • Continuously improve on the implementation of industry best practice in business process and solution design

More about you
Experience

  • 7+ years of experience in either or both of:
    • A Professional Services environment delivering client facing projects
    • A retail banking environment covering risk management, product management, or CRM
  • Minimum of 3 years working in collections or supporting collections activities
  • Has led business process and/or software design for software delivery projects to banking or telco clients.
  • Has extensive knowledge and can articulate in collections concepts

Qualifications

  • Bachelor’s Degree or Post Graduate qualification (preferred)
  • Strong communication skills – professional proficiency in writing reports, functional specification and presentation
  • Innovative and inquisitive mind, focused on addressing and solving issues on hand holistically with details
  • Strong interpersonal skills and focus on customer satisfaction
  • Strong collaboration and teamwork – know how to lead with full accountability and be part of the team with full motivation
  • Knows how to enjoy cultural differences and changes occurring in the team and project
  • Computer language skill isn’t required but Pseudo code driven analysis is required
  • Professional MS Office Suite skill is must
  • Fluent oral and written English skill is must

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