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Product Analyst - Customer Management

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Marketing, Product & Communications
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185215 Requisition #
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We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.


 In 2018, for a fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”


We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.


 At Experian, we are committed to building an inclusive culture and creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.


As a Product Analyst, you will assist in the development, roll-out and positioning of our products and solutions to clients within our Customer Management software releases. On this role you will support the software development process throughout its lifecycle including: liaising with regional teams to understand market needs and conduct relevant research, gather client and stakeholder requirements and document those requirements for new product and proposition opportunities, as well as educating regional teams and clients on the product updates as new versions are released.  


Responsibilities:
  • Supporting market launch plans for all activity with tracking and reporting for key stakeholders
  • Collecting and tracking market requirements for product planning
  • Working collaboratively with software development teams to ensure development is aligned to market needs and opportunities
  • Working closely with our regional market teams to ensure solutions meet the needs of the market
  • Supporting the creation of global product roadmaps and strategies
  • Creating internal and client facing product collateral
  • Executing software demonstrations to internal and external audiences
  • Providing presales support where the pre-sales support teams require your specialist knowledge

Requirements:
  • 2+ years relevant working experience on a similar product analyst role
  • Market and product knowledge preferably in the decision management sphere
  • Working knowledge of marketing and/or software product management principles
  • Good innovation skills and creative thinking
  • Ability to write high quality documentation
  • Organised, with the aptitude to deliver to planned timescales
  • Good researching skills
  • Strong written and verbal communication skills in English

We offer:
  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
  • Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
  • Opportunity for Flexible working hours and Home Office

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