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We have an exciting opportunity to join the UK&I Process Optimisation team as a Process Consultant based in Nottingham. This is a fantastic opportunity to take the lead on delivering key process improvement opportunities through innovative tools and techniques.


The role of Process Consultant will be responsible for delivering a pipeline of opportunities through process reengineering and various automation tools in conjunction with our automation engineers, working with relevant areas to prioritise solutions based upon return on investment. You will have a strong focus on customer, ensuring that the overall Customer Experience is protected and enhanced whilst balancing the business and regulatory needs. Implementing process management methodology to mitigate risks and bridge the gap between Process Management and Risk Management.

Key Responsibilities
  • Work with business to review existing processes and identify areas for improvement in line with the overall business strategy.
  • Re-engineer key processes and implement efficient working procedures that satisfy the organisation’s business goals and objectives, customer needs and regulatory requirements
  • Provide guidance on Business Process Management, process documentation, and process modelling tools
  • Be aware of latest technology trends and support service improvements through matching opportunities to technology solutions (e.g. Robotic Process Automation)
  • Propose efficiencies, supporting the Experian strategy of reducing process waste and making Service simple and easy
  • Support in creating a communication strategy, embedding a positive culture of grass roots driven improvements
  • Collaborate with teams to resolve design and implementation challenges as they emerge
  • Interpret large quantities of business, market and technical information with a view to producing clear proposal for process improvements
  • Influence and affect impacted stakeholders at all levels to adopt, accept, and sustain changes.
  • Make complexity simple and understandable

What are we looking for?

  • Knowledge of process improvement methodologies
  • Experience of process and procedure mapping knowledge and experience of Blue Works desirable
  • Strong facilitation and presentation skills to lead process mapping and improvement workshops with SMEs, Process Managers and Owners
  • Ability to quickly identify process improvement opportunities
  • Experience of leveraging knowledge to remove barriers
  • Ability to deal with ambiguity
  • Good stakeholder management at all levels
  • Ability to quantify and track benefit of process improvement initiatives?

What do you get in return?


In addition to a competitive base salary, we also offer an annual bonus, plus a number of other benefits such as pension, share scheme, 24-hour access to GPs and more.


At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process. Please raise this with your recruiter.


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