Patient Self-Pay Management Consultant

Experian Health is a leading provider of digital care coordination solutions and partners with many of the nation's largest health systems and health plans to make it easy for people to access healthcare. Our intuitive technology guides consumers to the right care and enables real-time scheduling through any access channel: on the web, in call centers, and in provider offices. Through our consultative services, we bring insights and actionable analytics to our customers, improving outcomes and enhancing the patient experience. We are growing rapidly and seeking exceptional people to help us exceed our customers' expectations and to continue our growth.

Experian Health is currently in search of a Patient Self-Pay Management Consultant who will be responsible for providing Experian Health clients with analytics-based best practices and consulting services that optimize our client’s revenue cycle performance. The ideal candidate will have business development experience in Hospital Revenue Cycle or associated vendor partners, characterized by optimizing opportunities and relationships with the ability to handle multiple projects.

Consultant will be able to assess revenue cycle operations, make best-practice recommendations related to workflow re-design, organizational design, and effective change management, and professionally deliver the results of his/her analysis that optimizes our solutions performance and provides the basis for lasting results.

Consultant will exceed client expectations through superior client relationship management skills, extensive product and process knowledge and successful navigation through complex implementation, regulatory and multi-stakeholder requirements.

Consultant will use their expertise and experience to help our client improve their revenue cycle processes and optimize the use of our solutions in client revenue cycle operations. Specifically, candidate will thoroughly asses client operations, systems and financial performance and make recommendations to optimize patient collections by leveraging analytics to streamline and enhance revenue cycle self pay operations and fulfillment strategies.

Consultants are responsible for:
• Preparing and conducting operational and organizational assessments, using best practice analytical tools, developing recommendations and plans, measuring results and preparing client and management reports.
• Effectively communicating with internal development and technical support staff to resolve issues; bridging the gap between non-technical user perspective and technical IT perspective.
• Analyzing and facilitating resolution of complex issues from internal and external clients
• Learning, understanding, and identifying customer problems and recognizing core issues
• Maintaining on-going positive relationships
• Participate in special projects and perform other duties as required