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Patient Self-Pay Management Consultant

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Healthcare
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188410 Requisition #
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The Patient Self-Pay Management Consultant will be responsible for providing Experian Health clients with analytics-based best practices and consulting services that optimize our client’s revenue cycle performance. The ideal candidate will have business development experience in Hospital Revenue Cycle or associated vendor partners, characterized by optimizing opportunities and relationships with the ability to handle multiple projects.  Utilize knowledge of Hospital Revenue Cycle to consult with prospect and present clients on how to better utilize Experian solutions or recommend how to modify current practices to achieve the client operational goals. Evaluate client processes and recommend changes in order to make best use of Experian products. The candidate will be responsible for conducting and managing consultative service projects (to include but not limited to new product/solution enhancement and fee for service opportunities). Develop project plans, document client requirements, assign task responsibilities, monitor and summarize progress of projects. Prepare reports and ROI’s for upper management regarding status of projects. Implement projects in accord with contracted scope and budget.
 
PRIMARY RESPONSIBILITIES:
  •  Understand client needs and objectives and work closely with the Experian team to craft a viable and winning solution and approach. This requires fostering and developing strong relationships within the client.
  • Be fully engaged with clients. Understand the client’s business operations and processes in order to develop a strategic plan that best meets their key objectives.
  • Continuously apply quality process improvement (PDCA), demonstrating consultant’s expert knowledge in self-pay collections that produces positive ROI and client retention.
  • Successful contract execution of a new product as a result of Consultant presentation or introduction.
  • Consult with the client on how Experian solutions can augment their operations and process to achieve enhanced ROI.
  • Work with Experian Services and Technical staff to develop project timelines to meet the client's requirements.
  • Develop a long term project plan to ultimately utilize all appropriate Experian solutions and do so in all appropriate areas of the organization.
  • Direct process analysis and client workflow evaluation.  Leverage existing or create custom workflow strategies that embeds and enhances Experian products within client’s workflows.
  • Consultant will be able to assess revenue cycle operations, make best-practice recommendations related to workflow re-design, organizational design, and effective change management, and professionally deliver the results of his/her analysis that optimizes our solutions performance and provides the basis for lasting results.
  • Preparing and conducting operational and organizational assessments, using best practice analytical tools, developing recommendations and plans, measuring results and preparing client and management reports.
  • Effectively communicating with internal development and technical support staff to resolve issues; bridging the gap between non-technical user perspective and technical IT perspective. 
  • Consultant will be responsible for creating criteria for extract files, coordinate file placement utilizing FTP sites, analyze client data and provide strategy recommendations.
  • Analyze and facilitate resolution of complex issues from internal and external clients
  • Learning, understanding, and identifying customer problems and recognizing core issues
  • Maintain on-going positive relationships  
  • Participate in special projects and perform other duties as required 
 
OTHER RESPONSIBILITIES:
  • Work with Sales as needed to help articulate the value and necessity of Experian Professional Services
  • Promote and develop positive business relationships with assigned clients. Communicate, manage and set client expectations related to their solution set or system expansion projects.
  • Consultant will exceed client expectations through superior client relationship management skills, extensive product and process knowledge and successful navigation through complex implementation, regulatory and multi-stakeholder requirements.
  • Consultant will use their expertise and experience to help our client improve their revenue cycle processes and optimize the use of our solutions in client revenue cycle operations. Specifically, candidate will thoroughly assess’ client operations, systems and financial performance and make recommendations to optimize patient collections by leveraging analytics to streamline and enhance revenue cycle self-pay operations and fulfillment strategies. 

Requirements:
  • Minimum of 3 years’ experience in a hospital revenue cycle environment. 
  • Travel required, 25-50%

 

Education and Experience: 

  • Healthcare Project Management or Consulting experience
  • Excellent skills in Excel, Word, PPT, Visio is preferred
  • Excellent written, verbal communication and presentation skills 
  • Flexibility in working with changing needs of organizations. 
  • Bachelor’s degree preferred. 
Experian is the leading global information services company, providing data and analytical tools to our clients around the world.  We have always believed that data has the potential to transform lives and create a better tomorrow.  We are transforming data into something meaningful:  helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making.  We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale.  We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.
 
 Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
 
EOE including Disability/Veterans

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