This job posting isn't available in all website languages
Experian Careers Job Search
Data Management
21204 Requisition #

As a member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.


The candidate is required to collaborate and work effectively with internal cross functional teams (eg. sales/ technical / customer service) and external parties including data suppliers/vendors.


The candidate must be efficient, accurate and timely and have the relevant experience in Operations. The candidate must be passionate about delivering quality service, initiating process improvements to drive operational efficiency and customer satisfaction.


The ideal candidate must have worked in MNC / financial institution and has demonstrated skill in being able to overcome the complexities of working in a challenging environment.

Key Responsibilities
  • Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
  • Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery
  • Ensure accurate and timely upload of new cases assigned by clients into Collection system
  • Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems
  • Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers
  • Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary
  • Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
  • Handle back-up operational activities/duties of other operation functions, where necessary
  • Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team
  • Prepare and distribute daily/weekly/monthly reports
  • Assume any report or task assigned that are relevant to operations

Candidate Profile

  • Minimum 2 years of administration experience
  • Fresh graduate with positive attitude may be considered  


  • Proficient in Microsoft Word and Excel
  • Meticulous with an eye for detail
  • Ability to think analytically, operate efficiently and communicate effectively
  • Strong initiative and the ability to perform both independently and as part of a team


  • Diploma/Degree in business or relevant studies
  • Familiarity with Singapore business landscape

Refer a Friend

Know someone who would be perfect for this role?  Experian employees can refer a friend for an open role by clicking on the Recommend This Job button and choosing Grab a referral link (you must be logged in to do this).  Once you have copied the link you can share it with your friend via email or social media.  When your friend applies to the role using the link you provided, you will be captured as the referring employee.  Simple as that!

External candidates can also share an open role with a friend by clicking on the Share this Job button.  

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Privacy Policy  |  Online Community  |  Press  |  Investor Relations