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Mobile Support Specialist

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Customer Service
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213108 Requisition #

Mobile Support Specialist

In this role you will own all deployment and support responsibilities for our mobile platform.

About us, but we’ll be brief

 

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

 

The organization’s vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. One of the largest operating divisions, with $750 MM in sales is the Experian Consumer Services group. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy.

 

What you’ll be doing

 

Experian’s Mobile Support Specialist will be responsible for the following:

Deployment Responsibilities:

  • Deploy new EPS Credit/Identity apps for partners
  • Deploy monthly updated EPS Credit/Identity apps in Apple Appstore/Google Play
  • Deploy new EPS Digital Privacy mobile apps for partners
  • Deploy updated EPS Digital Privacy mobile apps in Apple Appstore/Google Play
  • Work with store guidelines and approval processes to ensure a smooth deployment of all mobile apps
  • Support new partner onboarding activities for EPS Mobile SDK
  • Support new partner launches for EPS Mobile SDK
  • Support EPS Mobile SDK update activities (partner updates, publishing documentation, etc.)

 

Mobile Support Responsibilities:

  • Frontline support for all mobile support channels (email, MCE, partners, etc.)
  • Monitor Datadog/crashlytics for support issues
  • Create/manage production support tickets

What your background looks like

 

  • 3+ years of development or technical support experience
  • Experience developing or supporting sites using API and SDK integration
  • Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting
  • Knowledge of troubleshooting and implementing Web technologies
  • Knowledge of programming and software development concepts
  • Demonstrates critical thinking capabilities and follow through with customers
  • Excellent written and verbal communication skills
  • Detail oriented and self-motivated
  • Desire to learn quickly and thrive in a changing environment
  • Bachelor’s Degree in Computer Science or related field

Perks

 

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • 3 weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
  • Competitive pay and comprehensive benefits package, with a bonus target of 10%
  • Flexible work schedule and relaxed dress code

 

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

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