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Lead Implementation Analyst

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Customer Service
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196924 Requisition #
Experian are currently recruiting for implementation consultants to implement software solutions around different platforms across the business.
Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximise every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decisions and thrive, lenders lend more responsibly, and organisations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. 

Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, experience, physical ability, age or thinking style. Our talent strategy reflects our commitment to searching the globe for the very best candidates so that we can innovate and deliver the needs of our increasingly diverse clients and consumers. Our progressive policies, such as flexible working hours, ensure that our employees can flourish no matter what their individual circumstance.

Key areas of responsibility:

• Software Installation, Configuration, Testing and Support
• Solution documentation/configuration management
• Continual Process Improvements
• Full Risk, Assumptions, Issues and Dependencies (RAID) Management
• Service Transition
• Manage resource supply issues and requirements of the team
Skills:
  • Experience of the full end to end delivery process and advanced technical experience gained from within Experian, the industry or similar
  • Has implemented several solutions end-to-end
  • Has implemented solutions to both hosted and software-sale environments
  • Highly-skilled in some other technology domains (e.g. Operating Systems, Databases, Hypervisors and VDI)
  • Leads implementation projects that comprise an element of complexity or client sensitivity
  • Able to context-switch when required with some support  Taking a design/specification and creating client facing UAT and Production environments
  •   Installation, configuration, tuning (Java), troubleshooting application
  •    Have worked with other teams and stakeholders- internally, offshore andclient teams
  •  Client facing (over the phone) with occasional visits to client sites
  • Ability to prioritise workload and escalations
  • Ability to learn new requirements and technology. And to document and knowledge share     Able to translate your requirements into something teams and stakeholders can understand

In light of Experian's flexible working approach, we are able to offer this role on a flexible working basis - this can be part-time or full time, condensed hours to fit around you to ensure work/life balance or job share. Let us know what works best for you when you hit 'apply.' 
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