Internal Account Representative

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.

In 2018, for a fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process. 

As an Internal Account Representative, you will support the Sales and Marketing lead generation process. This is a customer facing role, where the Internal Account Representative will follow up on leads generated by Sales and Marketing initiatives and qualify a client’s interest in pursuing a follow up discussion with an Experian Business Development Manager.

• Support the Sales and Marketing lead generation process:
• Achieve monthly and annual targets set
• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present Experian to potential clients
• Identify client needs and suggest appropriate products/services
• Schedule appointments for Account Managers, where leads are qualified
• Report on sales activity against agreed metrics
• Generate proposals on agreed standardised templates
• Maintain accurate and up to date records of clients, contracts, opportunities and other information using Salesforce
• Ensure that client satisfaction is maintained through effective sales support and regular contact
• Maintain regular interaction by mail and phone with clients and prospects to engage them with our Experian brand and ensure good participation in different events, workshops, webinars or customer advisory boards

Requirements:
• Hands-on experience with multiple sales techniques including cold calls
• Understanding of the sales cycle, with the ability to close smaller deals
• Ability to comprehend Experian products and to communicate our value proposition to prospects
• Hands on experience with Social media, preferably with Linkedin Sales Navigator
• Proficiency with Salesforce.com or similar CRM system
• Aptitude for lead nurturing, lead generation and appointment settings
• Highly organized and attention to details
• Excellent presentation skills
• Self-starting with solid follow-through and multi-tasking capabilities
• Verbal and written communication skills in English, additional languages are considered as an advantage

We offer:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
• Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
• Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
• Opportunity for Flexible working hours and Home Office