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Help Desk Technician II

Information Technology & Systems
182727 Requisition #
Thanks for your interest in the Help Desk Technician II position. Unfortunately this position has been closed but you can search our 606 open jobs by clicking here.
  • Bachelor’s degree or equivalent work experience combined with a technical school certification.
  • Minimum of 3 years of call center experience, minimum of 1 year in the technical support area and desired 2 years in customer service.
  • Strong PC, mainframe, Internet knowledge, problem solving, analytical, and customer service
  • Sound knowledge of the following technologies: FTP, XML, Internet browsers (internet explorer and Firefox) Mainframe, AS 400,
  • Strong troubleshooting and analytical thinking skills. 
  • Advanced English Language skills, both verbal and written.
  • Experience as Expert matter agent for assigned products and/or applications, handling all responsibilities of that function as a plus.
  • Experience with other positions working with Credit history, FCRA policies, or companies like Datum, Equifax, Sykes, Transunion is a plus.  

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