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Healthcare Customer Support Specialist (ICD10 experience required)

191363 Requisition #
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Primarily responsible is providing excellent telephone and email support to our external clients, as well as internal departments.


  • Provide outstanding Client support – questions, troubleshooting bugs, defects, malfunctions
  • Communicate effectively with clients via telephone or email
  • Respond to routine and emergency support issues from clients
  • Maintain proficient knowledge of all product and service changes
  • Adhere to departmental security and privacy policies
  • Effectively utilize the escalation process
  • Efficiently manage pending issues
  • Log all interactions/activities into Customer Support Client Tracking System
  • Perform other related duties as requested
  • An associates or bachelor’s degree is preferred. Equivalent combination of education and experience will be considered.

Healthcare experience in the following environments preferred:

  • Physician/Hospital Billing
  • Insurance or Clearinghouse
  • Hospital Admitting or Business Office

Additional experience in the following preferred or required:

  • Product/Application Troubleshooting experience preferred.
  • High Volume Customer Interaction
  • Ability to manage multiple tasks and issues simultaneously
  • PC, Internet and Microsoft Office experience required
  • Customer Support/Service experience required.  Support/Call Center experience preferred.
  • Professional communication skills, both verbal and written.  
    Exposure to ICD-10 Codes and Diagnoses not required, but highly preferred 
  • HDI Certification helpful
Experian is the leading global information services company, providing data and analytical tools to our clients around the world.  We have always believed that data has the potential to transform lives and create a better tomorrow.  We are transforming data into something meaningful:  helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making.  We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale.  We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

EOE including Disability/Veterans

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