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Experian Careers Job Search
Customer Service
188670 Requisition #
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At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us. 

The Claims Implementation/Trainer's primary responsibility is to work with key clients in providing on-site and remote support and training for Experian Health’s products and to exceed client expectations through superior client relationship management, implementation support and training. 

Travel approximately 60%; including day trips

Primary responsibilities may include the following as it relates to our eCare CMS products:
  • Install and train end users
  • Conduct table maintenance
  • Develop custom edits with Business Office staff
  • Develop global and payer edits
  • Participate in existing and potential new customer demos
  • Test new system releases and communicate findings to the development team
  • Manage multiple customer expectations
  • Investigate payer issues
  • Review state and federal guidelines in support to the customer
  • Conduct regular site visits with customers
  • Identify the customer’s need for other Passport products and communicate timely to the account
  • manager and appropriate Sales personnel.
  • Analyze and facilitate resolution of complex issues from internal and external clients
  • Effectively communicate with development and technical/customer support staff to resolve issues
  • Learn, understand and identify client/customer problems and recognize core issues
Education and Experience

Bachelor’s Degree in Health or Computer Sciences (or equivalent work experience) required
1-3 years hospital and physician billing experience required
Knowledge of CPT-4, ICD-9-CM, ICD-10, and 5010 required
Customer service and training experience required 
Equivalent combination of education and experience may be considered. 

Knowledge and understanding of medical insurance billing concepts

Knowledge of MS applications
Excellent communication skills
Ability to work independently
Patient Account background
Knowledge of third party reimbursement process

Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans

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