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Global Technical Specialist

Customer Service
196215 Requisition #

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft.

In 2018, for a fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.


At Experian, we are committed to building an inclusive culture and creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process. 

We are searching for Global Technical Specialist to join our Global Support Delivery Experts team.

As a Global Technical Specialist your primary objective is constant development of technical expertise related to the DA software products, aiming to support and optimize service for our internal (Experian Delivery and Support teams) and external customers.

  • Providing advanced support and consultancy for Experian Clients, Experian Regional Delivery and Application support teams across the Regions
  • Develop and maintain product specific best practices, knowledge articles templates. Liaise with Application Support and Delivery teams to define the best practices and implement them where missing
  • Act as single point of contact and coordinator for support activity and improvement initiatives between Application Support, Delivery and other internal stakeholders
  • Technical contact for new product and service deliveries, ensuring all technical aspects of solutions are delivered as per standards
  • Provide guidance to Application Support and Delivery teams, ensuring the adoption of best practice
  • Building and enhancing relationships with key stakeholders, across different teams, functions and organisations
  • Trigger and contribute to Continuous Service Improvement initiatives. Proactively highlight gaps and improvement opportunities in the existing support practices
  • Transfer knowledge, train and mentor other specialists in the company
  • 3+ years’ experience as 2nd or 3rd line Application Support or an experience of Technical Consultancy in a service delivery environment
  • Experience of delivering/supporting large and complex technical solutions across one or more industry vertical
  • Ability to work with virtual team and high number of stakeholders
  • Experience on relational database such as Oracle, SQL Server or PosgreSQL
  • Experience with software developed with Java.
  • Experience with external interface connectivity software (TCPIP, Web service, MQ, ODBC/JDBC, file manipulations etc.)
  • Knowledge and/or experience with Webservice XML (XSL, XSD, XSLT) and JSON
  • Good working knowledge of Apache Tomcat and Websphere WAS
  • Experience/ exposure with Java / Groovy programming languages
  • Excellent capacity to transfer knowledge, train and mentor other resources in the company
  • Experience/ exposure with DA products as PowerCurve Originations or Collections would be a plus
  • Excellent organisational and time management skills

The following skills and abilities would be considered as an advantage:

  • Experience with Microsoft Windows Server (2008/2012/2016)
  • Networking and security experience (TCP/IP, Firewalls).
  • ITIL Certification / knowledge of the ITIL product lifecycle stages.
  • Knowledge on distributed applications with Hadoop, Sparks
  • Knowledge on Machine Learning technologies: R, PMML
  • Experience/exposure in cloud technologies and containerization. Dockers, OpenShift, Kubernettes, Cloudfoundry, AWS, Azure.
We offer:
  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
  • Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
  • Opportunity for Flexible working hours and Home Office


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