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198616 Requisition #

We are looking for a Field Collections Officer who will be responsible for all debt collection/management activities through house visits and other appropriate actions and maintaining consistently high level of performance. We need an individual who has a deep personal drive and accountability for great performance and results delivery.  

 
BROAD FUNCTIONS
  • Responsible for all debt collection/management activities through house visits and other appropriate actions

  • Assist in driving corporate activities to achieve debt collection and management targets

 
SCOPE OF RESPONSIBILITIES
  • Performing house visits as assigned by collection officers

  • Carrying out proper investigation, analysis and observation of house visited

  • Employing negotiation tactics to ensure successful collection of debts

  • Handling all collections, whether in the form of cash or cheques to the office on a daily basis together with the collection report

  • Updating the office immediately on information obtained on house visits

  • Attending urgent or impromptu meetings held in the office

  • Tracking down “problem” debtors as advised by the collection officers

  • Achieving collection targets driven by corporate goals

  • Any other matters assigned

SKILLS & EXPERIENCE

We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable “getting their hands dirty” and working with a range of cross functional teams to deliver results.

  • Fluent in English and Mandarin spoken and written

  • Experience in a Collection role

  • Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery

  • Be outcome and target focused
  • Ensuring maximum contribution to a positive working culture.

  • Knowledge – Demonstrated operations improvement and process implementation experience

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