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At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us. 


This Director of Product will report to the VP Product Management, New Product Development and will be responsible for supporting existing and emerging Revenue Cycle Management analytics products within Experian Health. This individual will have responsibility for managing and growing new product applications and will perform various product manager and product owner activities.  


Job Duties:

  • Responsible for fiscal year (FY) attainment of budgeted revenue and EBIT goals of each of the 3 related products. 
  • Leverage knowledge and research to develop and drive product strategy and roadmap for continued future growth of products within specified area and broader Identity Management.
  • Establish deep product expertise. Articulate buyer/user personas, value proposition, target market, decision markers, product positioning (internal and external), and overall product benefits.
  • Embrace and exemplify leadership of Agile principles and processes. Stay current with Agile/Scrum best practices and new trends
  • Establish deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, product architecture, and product benefits.
  • Collaborate with Product Manager of Revenue Cycle Analytics to have a clear, well-defined product roadmap, vision, and target objectives 
  • Work closely with Product Manager of Revenue Cycle Analytics to create and maintain a product backlog according to business value or ROI
  • Plan, prioritize, and maintain product feature backlog and development for the product
  • Collaborate with Scrum Master and help support backlog management, sprint planning, and ticket planning
  • Own and drive backlog prioritization and ticket detail through the elaboration of user stories
  • Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value and are aligned with product strategy
  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
  • Ensure that the team always has an adequate amount of prior prepared tasks to work on
  • Lead the planning product release plans and set expectation for delivery of new functionalities
  • Ability to stay current on relevant market activities / trends, the competitive environment, emerging solutions and technologies which are relevant / impact the product area and identify and communicate challenges / partnership or acquisition opportunities to manager.
  • Develop and support strategic partnerships to develop new product growth opportunities and distribution channels. 
  • Own and develop product collateral in partnership with marketing team including product brochures, website content, infographics, videos, white papers, client presentations, etc.
  • Manage and execute against a marketing plan, collaborating with all key stakeholders spanning the business, to manage our market presence at key industry events.  
  • Support implementation processes and documentation to communicate and set client expectations and assist with trouble-shooting on product issues as needed. 
  • Support sales with product expertise and tools such as product collateral, communication updates, ongoing sales training, client presentations / product demonstrations, RFP / RFI responses, competitive positioning documents, and other relevant materials.
  • Work closely with legal and compliance to establish the necessary product documentation and reviews before delivering product enhancements to the market.  
  • Establish reporting (SFDC) and continuously monitor product revenue and pipeline, and leverage data to forecast product revenue and communicate to manager.
  • Manages execution of support across multiple products simultaneously with the ability to deliver during time constraints.
  • Lead and manage processes for obtaining client feedback through collaboration with sales and account management teams, and leverage to inform product roadmap and enhancements and ensure high levels of client satisfaction.
  • Clearly define product functionality, versions, and applications, and have the ability to prioritize product enhancements.
  • Manage the implementation of product improvements and enhancements including developing plans for product re-launch by coordinating necessary activities and working across all supporting teams.
  • Present product overviews and details both internal/external, conferences, webinars
  • Other duties as required

  • Bachelor’s Degree in business administration, information technology, computer science, engineering, or related field required.
  • 5+ years of experience in product management as a product owner or product manager required
  • Strong knowledge of Agile process and principles
  • Experience working with existing and emerging products.
  • Experience in the healthcare industry required. Specific experience with healthcare fraud or healthcare identity management products preferred.
  • Strong written and verbal communication skills
  • Strong interpersonal skills.  Must be able to interact with various prospect administration levels, including Director and VP level and internal departments (Sales, Marketing, Customer Support)
  • Excellent organizational and time management skills with a strong attention to detail
  • Proven analytical and problem-solving skills
  • Ability to manage multiple projects and clients simultaneously
  • Ability to work both independently and as a team member in a fast paced, remote environment. 
  • Strong working knowledge of PC-based Internet and Windows applications
  • Willingness to travel 

Equivalent combination of education and experience may be considered.


Experian is the leading global information services company, providing data and analytical tools to our clients around the world.  We have always believed that data has the potential to transform lives and create a better tomorrow.  We are transforming data into something meaningful:  helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making.  We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale.  We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.

 

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.


EOE including Disability/Veterans



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