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Director of User Experience (UX)

Information Technology & Systems
188260 Requisition #
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Experian® is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.


Experian is looking for an experienced and highly creative Director of User Experience (UX). As a Director of UX you will be a vital member of the Ecommerce Team responsible for the creation and optimization of Experian’s consumer facing financial web and native mobile products. The ideal candidate should not only be a subject matter expert, but the user experience visionary for data-informed, user-centered design where the goals of the user and the business are brought together to form seamless product solutions. You will lead a team of designers to support small to large-scale product initiatives, communicate and present across all levels of the organization, and work with multiple cross-functional teams to achieve company goals.

Key Responsibilities:

• Drive vision and strategy for the organization in order to deliver a world-class customer user experience, while helping to drive performance that includes improved conversion rates, membership persistency, and other critical KPIs
• Lead, mentor, and inspire a team of passionate user experience and design professionals responsible for UX design, UI design, interactive and data visualization design, UX research, usability testing, and visual design
• Be a lead member of the UX/UI guild working alongside Engineers, QA, and Product leaders to identify problems and provide solutions focused on code quality, user experience, application performance, development processes, training, etc.
• Collaborate with Product, Marketing, Content, Technology, and Business stakeholders to deliver quality UX flows and patterns, UI design, interactive and data visualization design through research, prototyping, and usability testing
• Oversee the creation of design specifications and design standards in the form of robust style guides, interaction models, process flows, information architecture, wireframes, prototypes and UI/functional design specs to ensure a consistent holistic digital experience across all platforms
• Create solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve
• Understand complex qualitative and quantitative research data, business goals and requirements, and translate them into functional designs
• Optimize product usability and ecommerce performance by closely analyzing behavioral engagement metrics, business performance metrics, and testing alternative design solutions
• Aid in building and executing of optimization plans focused on new product feature releases and ecommerce enhancements
• Drive engagements with external design agencies and vendors to augment internal capacity and capabilities as needed
• Directly contribute to and have a thorough understanding of the company’s goals and metrics (revenue, cost, profit, margin)
• Conduct annual and mid-year employee reviews, reviewing individual development plans and providing performance feedback to team members
• Fosters collaboration with team members (Engineering, Product, Technology, Marketing, etc.) to drive value and identify and resolve impediments
• BA/BS degree in Human-Computer Interaction (HCI), User Experience, Human Factors, Visual Design, Cognitive Psychology or related degree, or equivalent work experience
• 10+ years of relevant work experience in research, UX, and product design
• Proven experience in building, leading, and managing large high-performing teams 
• Expert-level proficiency with design and prototyping software such as Sketch, Craft, InVision, Adobe Creative Cloud, and Axure as well as modern software development processes and concepts as they relate to user experience
• Superior working knowledge of various web development languages (e.g., HTML, CSS, JavaScript, and AngularJS), current web-design trends and techniques, and native mobile app development standards across iOS and Android
• Experience with A/B and conversion optimization testing and beta product testing
• Understanding and experience working within an Agile Product Development Process
• Exceptional portfolio demonstrating a track record of successful design and team leadership
• Excellent analytical and problem-solving skills, a passion for continuous improvement and an unwavering commitment to excellence and timeliness of solution delivery
• Strong cross-discipline team player who can influence and work collaboratively with all team members to implement best practices and build best-in-class user experiences
• Proven track record of designing innovative and differentiated products and services and bringing them to market
• Extreme attention to detail and commitment to high-quality production standards
• Self-starter with experience working in a fast-paced environment
• Excellent understanding of design as it pertains to front-end application development
• Experience working in a product organization, driving products from conception and ideation through launch and beyond over multiple releases
• Ability to synthesize research, market trends, competitive data, etc. into substantial successful online experiences
• Excellent verbal and written communication and presentation skills; ability to organize and present information on screen and verbally with a team
• Brand and consumer savvy
• Ability to teach, provide positive constructive feedback, and motivate others

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

EOE including Disability/Veterans

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