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The Senior Account Manager is responsible for cultivating positive, long-term client relationships with our healthcare facilities and health system clients focusing on client satisfaction and retention.  The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.

  • Identify and resolve issues that create product performance obstacles
  • Facilitate timely resolution of client issues that are not completed within normal turnaround time
  • Review and analyze issue trends in order to proactively resolve persistent customer issues and lessen customer disruption
  • Act as the Experian Health customer advocate and liaison to other internal Experian Health teams to deliver successful outcomes for our customers Proactively monitor, measure, and manage account satisfaction
  • Cultivate relationships with operational and executive stakeholders to improve our ability to retain, renew and upsell
  • Monitor and evaluate product usage to make certain implemented products are providing expected return on investment and meeting customer expectations
  • Evaluate customer utilization of Experian Health products and recommend best practices configuration and solutions to improve the customer experience and overall return on investment
  • Facilitate client questions regarding invoices
  • Ensures timely and successful transition of approved customer/product transitions from Implementation to Account Management.

Education & Experience: 

  • 5+ years’ experience with Experian products and services.
  • 5+ years’ experience in Healthcare revenue cycle, industry and competitors.
  • 5+ years’ experience in Account Management in healthcare technology
  • 5+ years’ experience successfully managing and cultivating customer relationships in medium to large healthcare facilities and health systems

Equivalent combination of education and experience may be considered.

 
Skills & Knowledge:
  • Strong communication skills with both operational and executive customer stakeholders (written and verbal)
  • Ability to articulate our product value proposition
  • Excellent time management and organizational skills
  • Effectively partners and collaborates with internal teams
  • Working knowledge of PC-based Internet and Windows applications, HL7 interface, web capture and scripting technology
  • Proficiency in Salesforce
Experian is the leading global information services company, providing data and analytical tools to our clients around the world.  We have always believed that data has the potential to transform lives and create a better tomorrow.  We are transforming data into something meaningful:  helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making.  We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale.  We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
 
EOE including Disability/Veterans


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