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Customer Relationship Executive

Customer Service
Thank you for your interest in the Customer Relationship Executive position. We have now moved to a new career site, so please click here to search this and other new opportunities.

What you’ll need to bring to the party

  • Minimum 2 years of customer service experience  
  • Possess excellent problem-solving skills and able to handle both enquiries and complaints
  • Proficient in English and Mandarin language
  • Excellent interpersonal and communication skills, verbal and written
  • Client centricity and ability to connect with diverse profiles  
  • Strong initiative and the ability to perform both independently and as part of a team
  • Diploma/Degree in business or relevant studies
  • Familiarity with Singapore business landscape

What you’ll be doing 

  • Maintain thorough knowledge of company’s products and services
  • Achieve or exceed customer service targets and objectives (eg. abandon call rate etc)
  • Deliver on service-level-agreement (SLA) commitments made to customers on availability, reliability and respond turnaround time
  • Maintain good relationship with customers/users to retain and protect our customer base against attrition
  • Effective handling of all customers’ enquiries, feedbacks and complaints in a professional manner
  • Understand customer requirements, qualify and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams
  • Accurate & timely maintenance of customers’ data via the CRM system
  • Provide regular feedback to manager on customers’ feedback and experience on our products and services
  • Provide support in system related upgrade/ launches or business requirement plan, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
  • Assume any report or task assigned that are relevant to customer service

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