This job posting isn't available in all website languages
Experian Careers Job Search

Customer Relations Complaints Case Manager

Customer Service
Thank you for your interest in the Customer Relations Complaints Case Manager position. We have now moved to a new career site, so please click here to search this and other new opportunities.

What sort of person are we looking for?

  • Very strong communication and influencing skills (both written and verbal) with the ability to explain complex issues in a simple and clear manner producing professional and articulate response letters.
  • Strong portfolio management
  • Excellent listening skills and ability to build rapport with customers
  • Ability to manage multiple priorities whilst achieving department and individual targets
  • Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint.
  • Flexible and adaptable to change
  • Excellent attention to detail, with a proactive and can do approach to problem solving
  • Ability to multi-task, handle complaint volumes efficiently and think on your feet


  • Desirable – Experience of working complaints
  • Desirable - Experience of handling Commercial or Business to Business complaints in a regulated environment
  • Desirable - Awareness of DISP and FCA requirements when complaint handling
  • Desirable - An understanding of Data Protection legislation, Consumer Credit Act and Financial Ombudsman governance

Is this you?

We’re one of the UKs Top Employers (we have a trophy to prove it!) with great progression opportunity and flexible working practices. We are currently working remotely due to the Coronavirus however, we ensure you are fully supported and provided with all the equipment, training and development to kickstart your career. Whilst we’re looking for experienced complaints handlers, we heavily invest in training and your first few weeks with us will focus on becoming the master of Experian case management.

Starting salary of £23k for this role with the potential to increase to £25k. This will be determined if after exiting the training environment, performance expectations are consistently met over a period of time. Huge benefits offering such as Pension, buy/sell holidays, Sharesave scheme and numerous gym/retail discount.

Working hours: 37.5hrs per week on a shift rotation covering 8am – 7pm Monday to Friday and 8am – 5pm Saturday; includes a day off in the week. Due to the current climate this role will be home based, however once we can return to our offices safely this role will be office based.

Imagine being part of an awesome, growing team with one Nottingham’s biggest employers. We’re a FTSE 50, market leading business investing in the best talent. That could be you – taking the complaints world by storm and moving on to bigger things. What are you waiting for, apply today!

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 17,000 people in 44 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Instagram and Facebook: @experianjobs


Our Career Site has moved!

Please click the link below to search for opportunities on our new career page

Experian Career Site

Privacy Policy  |  Online Community  |  Press  |  Investor Relations