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Customer Relations Case Handler

Customer Service
196941 Requisition #
Thanks for your interest in the Customer Relations Case Handler position. Unfortunately this position has been closed but you can search our 273 open jobs by clicking here.

What kind of person are we looking for?

                Experience of working complaints
                Very strong communication and influencing skills (both written and verbal) with the ability to explain complex issues in a simple and clear manner producing professional and articulate response letters.
                Excellent listening skills and ability to build rapport with customers
                Ability to manage multiple priories whilst achieving department and individual targets
                Ability to handle customer objections effectively through to resolution and make a final decision on the merits of the complaint.
                Flexible and adaptable to change
                Excellent attention to detail, with a proactive and can do approach to problem solving
                Ability to multi-task, handle complaint volumes efficiently and think on your feet
                Desirable - Experience of handling Commercial or Business to Business complaints in a regulated environment
                Desirable - Awareness of DISP and FCA requirements when complaint handling
                Desirable - An understanding of Data Protection legislation, Consumer Credit Act and Financial Ombudsman governance













What we will offer you


It is an exciting time to join the team as they are currently implementing a new Complaint Handling system and relocating offices. Within this role, you will have the opportunity to contribute to a team that plays a pivotal role in improving the experience that our customers receive, both now and in the future. The exposure gained in this position will allow fantastic development opportunities to progress within the team or the wider business.


Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join. As Customer Relations Case Manager you can benefit from:


                Performance related bonus scheme

                25 days' annual leave (plus the ability to purchase 5 additional days)

                Generous contributory pension

                Opportunity to buy shares with the company share-save scheme

                Life assurance

                Medical and Dental cover

                Retail discount schemes

                3 Community involvement days per annum

                Regular department incentives and rewards

Working hours

During training (approximately 8 weeks) working hours are 09:00-5:00pm Monday to Friday.

Once fully trained the team work a 4 week rotation between the hours of 08:00-18:00 Monday to Friday, and one

Saturday in 4, working 08:00-16:00. #LI-RJ1

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