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4.   Required Knowledge / Skills / Experience: #LI-RJ1                  




Bachelor’s degree, preferably Computer Science-related.





·            Analytical and problem-solving skills

·            Knowledge of Salesforce.com

·            Extensive knowledge of CRM industry standards and best practices

·            Strong PC skills (including Microsoft Office applications)

·            Team player with abilities to work in complex cross-functional and geographically diverse teams

·            Self-starter able to work proactively and with minimal supervision




·            5+ years of progressive IT professional experience

·            3+ years experience providing customer support in a technical environment

·            At least 2 years of developer experience on Salesforce.com platform required

·            Salesforce developer certification preferred

·            Proficiency with Salesforce.com development including custom objects, Lightning Components, Apex Classes, Triggers, VisualForce pages, SOQL

·            Experience with technologies that work with Salesforce, JavaScript, JSon, JQuery, Wev Services, REST API preferred

·            Good understanding of data structures, data modeling, database schema required

·            Experience in promoting code from sandboxes to production environment, address related to functionality, integration etc.

·            Knowledge of Lightning Experience and building Lightning Components

·            Experience with Agile/Scrum development methodology





·            ITIL qualification/ exposure

·            Global implementation experience with a CRM project

·            Process mapping expertise for ‘As Is’ and “To Be’ process designs

·            Prior experience with integrated applications such as ERP, Data Warehouse

·            Experience working for a global company, effectively dealing with multiple countries and cultures



5.  Role Dimensions:


·         Support users in multiple countries with different cultural and business environments.

·         Maintain a flexible approach to working arrangements across different time zones and a ‘follow the sun’ support process.

·         Work within different cultural and multi-lingual environments.

·         Be available to work weekend and off hours at short notice.

·         Possess strong strategic process and procedure methodology with attention to maintaining robust audit controls.

·         Potential for international travel.


6.  Competencies


·         Customer Focus

·         Continuous Improvement

·         Information Monitoring

·         Managing Work

·         Building Strategic Work Relationships

·         Collaboration

·         Driving for Results

·         Quality Orientation

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