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·         Perform daily collection follow-up (calls and/or emails)

·         Perform regular monitor of broken promise to pay customer(s)

·         Ensure on day to day basis that all outstanding balance or potential bad debts on customer accounts are actively and expediently pursued in professional manner

·         To remained conversant and compliant with the company collection policy and procedures

·         To liaise with customers, inter departmentally and cross functionally to resolve customer account queries/dispute

·         To highlight and/or escalation aged open items on a proactive manners to reduce the DBO gap

·         Perform in-depth analysis on the customer payment behavioral and review it progressively with the Team Lead/Managers

·         To follow-up with the respective stakeholders to resolve the dispute items and improve dispute resolution turnaround time

·         To identify potential bad and doubtful debt as to provide provision for doubtful debt and propose to write-off after exhausted all avenue to recover the debts

·         To review monthly >60days debt with Team Lead/Managers, to derive an action plan

·         To prepare daily, weekly, month end reporting timely and accurately

·         Perform ad hoc refund requests

·         To provide support for all the SSC expansion footprint (migration/divestment) and global initiative (UAT/CR implementation/Empower project)

·         Take initiative to drive performance measures/key performance indicators (KPIs)

·         Candidate must possess at least a Bachelor’s degree, Professional degree,    Finance/Accountancy/Banking or equivalent

·         Minimum of 1 – 2 years’ experience working in MNC within Credit/Collection team

·         Experience of Oracle application is an added advantage


·         Computer literate – Oracle, Microsoft Excel, Word and Lotus Notes

·         Gain and maintain a sound knowledge of Credit Policy and Procedure

·         Strong communication and interpersonal skills

·         Attention to details, methodical and organized

·         Ability to assess and promptly resolve problems

·         Ability to coordinate with other internal departments to deliver seamless service to customers

·         Able to deal with a high volume of work in a transaction orientated environment.

·         Able to set priorities and manage own time to meet deadlines and objectives within SSC team.

·         Strong organizational, multi-tasking and prioritizing skills

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