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Customer Service
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197865 Requisition #
1. BROAD FUNCTIONS
  •  Responsible for all debt collection/management activities through telephone collections, initiation of house visits and other appropriate actions.
 
SCOPE OF RESPONSIBILITIES
  •  Negotiate, Manage, and ensure acceptable number of calls per day.
  • Apply negotiation tactics to ensure successful collection of debts.
  • Recommend and initiate appropriate course of action on any errant cases.
  • Update the collection system immediately on all collection activities undertaken for cases assigned.
  • Generate reminders
  • Any other matters assigned tasks

Skills & Experience
  • Fluent in English and Mandarin spoken and written
  • Experience in a Collection role
  • Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery
  • Be outcome and target focused
  • Ensuring maximum contribution to a positive working culture.
  • Knowledge – Demonstrated operations improvement and process implementation experience

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