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Consumer Support Training and Quality Supervisor

Human Resources
198413 Requisition #
Thanks for your interest in the Consumer Support Training and Quality Supervisor position. Unfortunately this position has been closed but you can search our 522 open jobs by clicking here.
Minimum Qualifications:
  • Minimum of 2 years of call center training experience
  • Minimum of 2 years of supervisory or lead experience
  • Minimum of 1-2 years call center quality monitoring design, implementation, and program management
Preferred Qualifications:
  • 3-5 years call center training, people management, quality management, and quality control design experience
  • Bachelor’s degree in organizational leadership, adult education, business management, or related field
Additional Qualifications:
  • Excellent verbal, written and interpersonal communication skills
  • Must be self-motivator and self-starter
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Must be able to effectively collaborate with people at all levels inside and outside of the organization
  • Creative ability & writing proficiency
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
  • Bi-lingual a plus
Travel: Some travel may be required

EOE including Disability/Veterans

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