Consumer Support Training and Quality Supervisor
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Minimum Qualifications:
- Minimum of 2 years of call center training experience
- Minimum of 2 years of supervisory or lead experience
- Minimum of 1-2 years call center quality monitoring design, implementation, and program management
Preferred Qualifications:
- 3-5 years call center training, people management, quality management, and quality control design experience
- Bachelor’s degree in organizational leadership, adult education, business management, or related field
Additional Qualifications:
- Excellent verbal, written and interpersonal communication skills
- Must be self-motivator and self-starter
- Exceptional listening and analytical skills
- Solid time management skills
- Must be able to effectively collaborate with people at all levels inside and outside of the organization
- Creative ability & writing proficiency
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office (intermediate Word, basic Excel)
- Bi-lingual a plus
Travel: Some travel may be required
EOE including Disability/Veterans