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Configuration Management Analyst (6 months contract)

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Information Technology & Systems
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192641 Requisition #
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The CMDB Analyst, will be a member of Configuration Management team at Cyberjaya, Malaysia office, reporting to the Global Configuration Management Process Owner.

 

This role will be primarily responsible for the following:

 

Role Duties:


  • Maintain configuration items’ (CI) baseline and reconcile discrepancies in data.

  • Liaison with internal and external teams to raise awareness, educate and gain support of CMDB processes in line with the Global / Regional strategy.

  • Create and maintain process documentation.

  • Generate regular reports/dashboards and monitor the trending for gaps and improvement opportunities.

  • Analyses CMDB data for gaps and improvement opportunities.

  • Report and work with assets owner to remediate Cis data discrepancies or non-conformance.

Qualifications:
  • Bacherlor's degree or equivalent
  • Familiarity with Information Technology Infrastructure Library changes and configuration management processes.

  • Have minimum 2 – 4 years of relevant working experience in Configuration Management/CMDB

  • Strong organization skills and detail oriented.
  • Excellent communication and reporting skills.
  • It would be an advantage to have:
    • ITIL Foundation certification
    • Practical experience with Incident, Problem and Change processes.
    • ServiceNow or any other Service Management tools experience/certificate

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