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Experian Careers Job Search

Client Success Sales Director for the East Coast- Remote Position

Sales & Business Development
189801 Requisition #
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Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply.

Job Focus:

We are searching for an Account Director to join our Client Success team. The Client Success team works to maintain existing client software and fraud solutions revenue by having accountability for the DA client relationship, ensures our clients gain beneficial use of their solutions, renews annual agreements, helps generate software enhancements, and involves the sales team to sell additional services where appropriate.

Key Responsibilities:

• Be the primary interface between Experian and the client’s users and teams who leverage Experian’s Decision Analytics solutions.
• Works to ensure that clients are gaining value from the use of our solutions.
• Serves as the customer’s advocate internally, recruiting and assembling teams across all areas of the business to meet client needs.
• Document and communicate current client status to appropriate stakeholders. Proactively manage the state of the client’s issues and requests. Receive updates from support, delivery, product management, and communicate as needed to sales, delivery and executive teams. Support product management in gathering product enhancement requests.
• Preserve and grow client revenue streams
• Manage the coordination and communication of upgrade situations
• Monitors volume trends, performance and system availability, contractual agreements, monthly billing, and manages audits and reviews.
• Knowledgeable of Experian’s software and fraud solutions and client use case
• Activities should include scheduling regular client meetings (i.e., QBRs), regular communications with sales and delivery, assessing and communicating gaps/risks and plans to mitigate, and helping to evolve the account management role incorporating feedback from stakeholders

As a successful member of this team, you should possess the following skills and aptitude:
• Be comfortable creating a strong relationship with the client executive and client team that uses Experian solutions
• Demonstrate a knowledge of Experian solutions and client requirements in order to act as a valued, consultative partner with the client
• Be able to proactively lead and drive client discussions with internal teams (Delivery, Development, Product Management, and Development) as appropriate to ensure that we are meeting and exceeding client requirements.
• Be capable of maintaining and growing current revenue streams through renewals, enhancements, cross-sell activities
• Be able to proactively coordinate and facilitate Experian communications with clients (i.e., upgrades, new releases, etc.)
• Provide critical feedback to Product and GTM teams on client requests (i.e., new features, product issues, etc.)
• Positively represent the company in a professional manner at all times

Specific Qualifications for this position include:

• BS / BA Degree required, MBA preferred
• Minimum of 6-10 years successful software support, account management or similar experience.
• Sufficient knowledge of technology to understand technical architecture and systems integrations plans and discussions
• Ability to work in fast-paced, deadline-oriented, growing public company with high expectations
• Ability to influence and lead matrix teams
• Self- starter with ability to think strategically and respond tactically
• A solid understanding of credit information, credit decisioning, and credit scoring applications
• Passion for driving financial results and ensuring client satisfaction
• Ability to establish consultative business relationships with various levels within client organization
• Excellent written and verbal communication skills
• Ability to establish crystal clear expectations
• Outstanding collaboration, organizational, analytical and planning skills
• Strong work standards, impeccable integrity and ethics
• Willingness to travel (20-40%)
• Location TBD, but near a major Experian office is preferred (Wilmington or Atlanta)

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans

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