Client Services Program Manager
Proactive Posting
We are currently having conversations with potential candidates to support our future hiring needs. This will put you one step further along in the process once this role officially opens. This is not an open position at this time, but we are anticipating that it will open sometime this year. Experian Partner Solutions (EPS) helps 300+ businesses protect their 60M+ customers by building enterprise-level identity, credit, and data breach cybersecurity SaaS products in a white-label (B2B2C) branded format. Experian Partner Solutions and its ‘sister’ business unit Direct-to-Consumer form Experian Consumer Services, a $900M business segment inside the $5B global information services company commonly known as Experian.
The EPS service delivery team is seeking a talented Client Services Program Manager. This role will work closely with all departments to develop and implement new programs and processes that will ensure operational efficiency at all points of the client lifecycle. In this role, the ability to influence intradepartmental stakeholders is critical to driving program success. Additionally, there will be multiple programs and projects requiring ownership, so understanding the value of prioritization is essential.
Responsibilities
• Organize programs and activities in accordance with the mission and goals of the organization.
• Develop new programs to support the strategic direction of the firm.
• Create and manage a budget, operating plan and deliverables for lifecycle of all programs.
• Actively manage quality of deliverables, dependencies, and outcomes to ensure that program objectives are achieved on time and budget.
• Coordinate delivery of the program portfolio with Client Services Delivery, Account Development, Member Support, and other internal teams.
• Manage multiple internal programs concurrently while also contributing to the successful onboarding of new client integrations.
• Ensure program and project artifacts are complete, detailed, current, and stored appropriately.
• Contribute to team success by continually striving for improvements in process, documentation, and knowledge transfer.
Knowledge, Experience & Qualifications
• Minimum of 7 years Program, Project and/or Account management experience in a client facing role.
• The ideal Program Manager combines project management, time management, and communication skills to achieve successful results.
• Must be an extremely effective communicator and influencer at all levels of an organization.
• Strong ability to grasp new technologies and acquire skills through independent study and interaction with other team members.
• Highly organized and self-motivated. Ability to think strategically and work independently.
• Working knowledge of SaaS and PaaS technologies and concepts.
• Strong analytical and problem solving capabilities.
• Must be able to execute all tasks with exceptional attention to detail.
• Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several programs and tasks simultaneously.
• Demonstrable ability to optimize, document, and implement process changes and improvements.
• A background in agile methodologies is preferred.
• Bachelor’s degree required.
EOE Including Disability/Veterans
• Minimum of 7 years Program, Project and/or Account management experience in a client facing role.
• The ideal Program Manager combines project management, time management, and communication skills to achieve successful results.
• Must be an extremely effective communicator and influencer at all levels of an organization.
• Strong ability to grasp new technologies and acquire skills through independent study and interaction with other team members.
• Highly organized and self-motivated. Ability to think strategically and work independently.
• Working knowledge of SaaS and PaaS technologies and concepts.
• Strong analytical and problem solving capabilities.
• Must be able to execute all tasks with exceptional attention to detail.
• Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several programs and tasks simultaneously.
• Demonstrable ability to optimize, document, and implement process changes and improvements.
• A background in agile methodologies is preferred.
• Bachelor’s degree required.
EOE Including Disability/Veterans